Returns & Exchanges
We want you to be completely satisfied with your spicy treats, but if something isn't right, you can return your items within 30 days of receipt. Please ensure that all food products remain unopened and in their original packaging to qualify for a full refund.
Contact Our Team
Email our customer service team with your order number and the reason for your return to receive a Return Authorization code.
Package Securely
Carefully pack the items in their original box or a sturdy equivalent to prevent any damage or breakage during transit back to our farm.
Ship the Items
Affix the provided return label or address the package to our South Devon facility and drop it off at your nearest postal service or courier point.
Refund Processing
Once we receive and inspect your returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing